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January 2011

Where Consumers Do Their Product Research?

Ever wonder where the vast majority of consumers do their research?

So, how do consumers find out about your products or services? Today everyone thinks that consumers go directly to the web to learn about products and services. But according to a recent survey by eMarketer, consumers are still seeking information in retail stores. The web was the second most popular destination for product research, but retail stores were number one.

If you are in a business that sells through retailers, its important to realize that consumers are going to retailers first and using the web to complete their research. Be sure to create point of purchase displays or product packaging that will provide all the information a consumer will need to make a buying decision.

It’s essential that your web based information is in synch with in-store information, pricing, and so on. If consumers see inconsistencies in pricing, variety, or options, they’re likely to frequent another vendor or simply buy on price.

Many retailers are using their websites to capture customer information. This can be done at the store level as well. Ask purchasers and browsers to sign up for a newsletter or coupons that will bring them back to your store.

The changing face of the internet | Consumers

By Michael Fleischner

If you’re familiar with social media than you know that the social media revolution has often be referred to as Web 2.0. Said another way, the ability to communicate in real time via the web through networks of like-minded people is considered the second iteration of the Internet.

In recent months I have heard countless people talking about what’s next for the world wide web. The reality is that Web 3.0 is already here and this is evidenced by those websites who are taking user behavior into consideration when defining an online user experience.

Web 3.0 is all about improving the experience of web site browsers and helping them make the right decisions quickly. Now that the Internet has expanded significantly and there are billions of pages of information, getting through that information effectively has become a challenge.

Enter behavioral data and the concept of Web 3.0. In the next iteration of the web world, users’ activities are being tracked closely. These activities include a range of behaviors like their on-site behavior, purchase history, order frequency, size, and quantity as well as tastes and preferences they have exhibited while surfing the Net.

In addition to collecting real time information, Web 3.0 is flexible enough to allow online merchants to integrate user history – past purchases, preferences, and actions around promotions and other once in time events. This allows each online retailer or provider to create unique user profiles based on purchase history, learned preferences and individual behavior to drive personalized recommendations.
These recommendations are made on actual data that is unique to the individual. Today’s web environment leverages the recommendations of others, top selling products, etc. to make recommendations. Unfortunately, this type of intelligence doesn’t work for everyone as it doesn’t take into consideration the unique preferences and buying behaviors of the individual.

Web 3.0 intelligence anonymously and securely analyzes every customer and web browser to your website. Learning patterns and the context that drives buying decisions will be used to create a highly personalized user experience for each individual. This may be a point of concern for all of you privacy buffs out there but the reality is that web sites track user behavior today and the information becomes more and more sophisticated. There are many concepts of a recommendation engine already out there and a retail recommender isn’t such a bad thing.

For me the issues isn’t about tracking the behavior, it’s more about how it’s used. For example, if I only buy jeans once every other year, and an online retailer knows my buying behaviors, I’ll be grateful to get less email on a daily basis. This level of intelligence can make the buying experience much more beneficial for the end user and ultimately more economical for the retailer. I know they’ll never pass the savings on to me but you never know.

The concept of Web 3.0 is real and is coming to a store near you. My feeling is that It’s inevitable so don’t try to resist. Rather embrace the technology and learn how to best utilize it. Doing so may actually improve the buying experience.

How To Get More Website Traffic

When You Write Articles Want to get more website traffic and more prospects now? When you write articles, you will attract more attention and get more website traffic, online publicity and profits.

BUT, if you want to write articles that get read and keep your audience coming back for more, you must follow my basic rules of writing for an online audience. If you are used to writing articles for print publications, be sure to read these rules. The online consumer is different than the print consumer.

7 Article Writing Tips to Ensure Your Targeted Audience Reads What You Write & Buys What You Are Selling:

  1. Use conversational copy. Talk to your readers. Use words that people know. Absolutely, do not use jargon. It is boring. You will lose your audience’s attention immediately. So, use words that people are familiar with and can connect to. Write like you talk and let your personality and experience shine through. You will make a better connection with your readers.
  2. Go active. Words have power. Find specific active verbs to paint your copy. This will make your article exciting and lively. Action verbs are more engaging and will move the reader along. And, by using action verbs, you will automatically reduce the number of words it will take to get your message across. For example, “John loves Mary” is stronger than “Mary is loved by John.”
  3. Make your copy benefit oriented. Honestly, your readers don’t care how many awards you have won. They don’t care how many degrees you have or how many books you have written. All they care about is how you can help them solve their problems. So include a strong benefit in your article title. Include benefits in your article. And add benefits to your “About the Author” section.
  4. Connect with your readers’ emotions. We all want to feel smarter, richer, happier and thinner. Use these emotions to connect with your reader. For example, “Do you feel paralyzed every time you have to go shopping? Do you hate trying on clothes? Does stepping in front of that three way mirror strike fear inside you? Here are my 7 top tips to help you lose weight now…”
  5. Keep sentences and paragraphs short. When your readers see articles with long sentences, long paragraphs and no bullet points or sub-headings, they will automatically skip that article. Here’s why? – Large chunks of information scare them. – It overwhelms them. – It takes too much time and effort to read that article. And that’s the psychology of most readers online. So make your sentences and paragraphs short. If your sentences are longer than 20 words, cut them up into two sentences. You can also add lists and bullet points. And, use subheadings that will attract readers when they scan articles, just like I have done with this article.
  6. Front-load your point. When you make readers wade through paragraph after paragraph of unrelated anecdotes before you get to your point, you’ve lost your audience’s attention. Yes, Mark Twain pulled that stunt all the time. But, your name is not Mark Twain. You want to tease your readers with bits of information they need to know. This way they’ll stick around to the end. They’ll then want to click on the link in your “About the Author” section and buy your products or services.
  7. Simplify. Worried you’re not using the right words? Use simpler words. Worried that your sentences are not clear? Make simpler sentences. Worried that people won’t see your point? Make your point simpler. Make things simpler and your writing problems will vanish. That’s why every newspaper in the world is written so a sixth grader can understand. I’m not telling you to boil everything down to “see spot run” simplicity. But, if you can’t make people understand what you write, it’s not because the world is filled with morons. It’s because your messages are not clear.

These are just some of the tips found in my Complete A to Z Article Marketing System at http://www.BroadcastYourArticles.com This easy system has helped hundreds of people just like you get articles get read from top to bottom. Follow my article writing advice and you will get more online publicity, website traffic and profits!

About the Author
Article Marketing Expert Eric Gruber has helped of thousands of experts just like you boost traffic, get more leads and increase sales. Go to http://www.BroadcastYourArticles.com and let Your Article Marketing Expert take you by the hand & teach you step-by-step, how to write your way to profits!

On-Page Optimization Techniques To Take Your Rankings To The Next Level!

By Michael Fleischner

After you’ve selected the keywords you want to optimize your website for, you need to focus on what is called on-page optimization. On page optimization is what you do on your website pages to improve organic rankings. The good news is that through years of research and experimentation I have identified the most important on page factors for improving organic rankings.

There are variety of optimization factors to consider when optimizing your web pages. I have found three factors in particular to have more of an impact than others when correlating them to search engine rankings. In particular, meta tags, URL structure, and page load speed all have a direct impact on search engine rankings for particular keywords or keyword phrases.

Meta tags are important to web site rankings because they provide some basic information to search engine spiders. Meta tags need to be formatted correctly to enhance search engine rankings. My research as shows that meta tags by themselves cannot radically improve rankings. It is my belief that meta tags may be used to verify other aspects of your website and are important for getting users to click through from search engine results.

The best formatted meta tags should include a title tag that includes the keywords that you are trying to optimize for. It is recommended that the size of the title tag is sixty or fewer characters as this is the limit shown on Google search results. The second meta tag is the description tag which should be limited to fewer than one hundred and fifty characters and repeat your keyword phrase no more than two times.

The last meta tag worthy of description is the keyword tag. I see this tag misused all too often and it may actually be hurting your search engine rankings. When using a keyword tag, focus on only a dozen of your most important and highly trafficked keywords. Search engines should know that you are an authority site and worthy of top rankings. Do your research and only include the keywords that truly matter. You can also evaluate the sites in the top positions and model their keywords as long as they are included on your web site or blog.

Once you have your meta tags within your web page code it’s time to focus on the next on page optimization factor. The load time of your web pages matter a great deal to Google and other search engines. Not only does your web page need to be formatted correctly but it needs to load quickly. Fast loading web sites mean a better user experience. Search engines like Google reward you for providing the right information quickly to web site browsers. Keep load times to a minimum and continually work to improve the speed at which your site loads.

The third and certainly one of the most important factors is URL structure. It is true that having your keyword in the URL helps but it is not the only or the most heavily weighed optimization factor by Google. There are plenty of examples of sites that include the keyword in the URL being outranked by other web sites. If you can purchase a URL that has your keyword in it though, consider it advantageous. If you are unable to do so, consider adding a folder or page to your site that includes the keyword you want to optimize your site for. A good example would be www.sample.com/keyword. By doing so you are placing your keyword close to the root and giving it more value. Also consider a sub domain strategy.

Before you begin any search engine optimization effort, evaluate your web site, landing page, or blog from the perspective of meta tags, load speed, and URLs. There are additional on page factors we’ll discuss in the next lesson, but the three mentioned herein are vitally important to your search engine optimization success.

Art Direction and Design Development

Glorifying the supposed arrival of art direction on the web is one of the latest trends in interactive design. There are several galleries devoted to it. There’s even a plug-in for it. Sadly, many designers don’t understand the difference between design and art direction; sadder still, many art directors don’t either: Art direction gives substance to design. Art direction adds humanity to design.

Art direction is not a “blogazine”

The Death of the Blog Post popularizes the “blogazine,” an amalgam of a magazine article and a blog post. The article posits that the featured designers have broken new ground, and have started to bring “art direction” to the web. That description reduces art direction to little more than a unique design for each blog post. The term blogazine is an embarrassment to art directors everywhere. It’s like saying, “Look! This blog is like a magazine because every post is different!” Often, the “blogazines” simply contain dressed up blog posts.

Magazines don’t set out to simply decorate stories individually. Their goal is to combine visual imagery and language to enhance the story’s meaning. Design variations are a result of that desire, not a cause in and of itself. On a magazine staff, art directors and copywriters spend a tremendous amount of time brainstorming different ways to enhance a story, from choosing the design style, selecting related content features, and honing the story’s tone of voice.

To translate that process to the practice of web design, we need different frameworks to give us flexibility within a given format. Custom fields for styles within content management systems at the individual post level are a start. However, the ability to write custom CSS doesn’t automatically mean a blog post has been art directed. Art direction transcends custom blog posts. It is something different and extraordinary. Art direction elevates and enhances meaning.

Is and is not

Art direction brings clarity and definition to our work; it helps our work convey a specific message to a particular group of people. Art direction combines art and design to evoke a cultural and emotional reaction. It influences movies, music, websites, magazines—just about anything we interact with. Without art direction, we’re left with dry, sterile experiences that are easily forgotten. Can a New York subway ad about the homeless provoke you to donate money? Why do you want to beg Clarice Starling to turn around, even though you know she can’t hear you? How do candles transform a regular meal into a romantic evening? Art direction is about evoking the right emotion, it’s about creating that connection to what you’re seeing and experiencing.

By contrast, design is the technical execution of that connection. Do these colors match? Is the line-length comfortable for long periods of reading? Is this photo in focus? Does the typographic hierarchy work? Is this composition balanced?

If I tell my wife that I love her, but say it with a frown on my face, she’ll get mixed signals. If I say it nonchalantly while watching TV, she might not fully believe it. But when I say it with a genuine smile and a bouquet of flowers, my meaning is clear. In this example, my love is the art direction, while my smile and the deep red color of the roses are the design. They work hand-in-hand to deliver the point emotionally and physically. Design is perfection in technique; art direction is about the important, yet sometimes intangible emotion that powers the design.

Here are a few suggestions on how to approach design and art direction, as you discern the differences in your own work:

Approaching art direction and design differently
Tool Design
Color Does this color scheme fit the brand? Is it appropriate for the situation? Bright colors may not fit a sad message. Do these colors look good together? Are they vibrating? Is each color the best choice for the medium, e.g., Pantone swatch for print, web-safe online?
Typography What does this font connote? How do the letterforms themselves send the message without the actual words? Comic Sans might be too silly, but Helvetica might be too vanilla. Does my assortment of type sizes create the right visual hierarchy? Does this font have enough weights to be used in this context?
Composition How balanced should this composition be? Balanced compositions are pleasing but often passive. Unbalanced compositions are often uneasy and unsettling but visually more interesting. Are my margins even? Is there a natural rhythm in the visuals that will guide a person’s eye through the piece?
Concept How well do the visuals support and convey the mood of the brand? What is the message or story the design conveys? How well do the visuals align with the brand guidelines for logo spacing, appropriate typography, and color palette?
Overall Does it feel good? Does it look good?

Don’t take my word for it

I asked a few friends to weigh in on the differences between design and art direction. Here’s what they had to say:

Design is about problem-solving, whether you are a designer or an art director. The two roles differ in that the designer is more concerned with execution, while the art director is concerned with the strategy behind that execution.”

Phil Coffman, Art Director, Springbox

Design is the how. It’s the foundation of all communication, the process and production of typography, color, scale, and placement. Art direction is the why. It’s the concept and decisions that wrap itself around the entire product.

“Outside of this, it’s involvement, perception, and politics.”

Jarrod Riddle, Sr. Art Director, Big Spaceship

The act of designing is different from the act of art directing. Art Directors are supposed to provide the concept. Designers are supposed to bring ideas to the table and implement the concept. However, it is important to point out that it is almost never that black and white. Designers do art direct and art directors do design.

“In my experience, the process is much more collaborative. The ideas inform the concept and vice versa.”

—JD Hooge, Design Director, Gridplane

Art direction is a filter for making judgments; you pass every design choice through it. Start by determining the overall emotion. All the copy, photography, UI elements, buttons, and the kitchen sink should be pinged against this ideal. I like to think of it as the Magic Kaleidoscope Looking Glass. It helps to determine which path I need to take when struggling with design decisions.

Christopher Cashdollar, Creative Director, Happy Cog

Three hats

I used to teach graphic design at the University of the Arts in Philadelphia. In an assignment I borrowed from Happy Cog Creative Director Christopher Cashdollar, I had students select slips of paper from each of three hats. The first hat contained the assignment, the second hat contained various design elements, and the third hat held the art direction. A student’s assignment might be a homepage redesign for the graphic design department. The design direction might specify dark colors and Swiss typography, while the art direction specifies “happy” and “cheerful.” Another student might get design elements that include an earthy color palette and script typefaces to create a menu for a restaurant whose art direction is elite and formal.

Fig. 1 A formulaic approach to teaching the difference between art direction and design yielded some interesting results for these students. 

More a theoretical exercise than a practical one, the students started to develop a feel for what were more natural combinations: Bright colors are easier to work with for happy pieces. A script typeface is a design element that naturally makes a piece feel formal.

More importantly, the students started to understand the unusual and exciting possibilities of uncommon combinations. How can you create a happy website with dark colors? You might create a unique illustration style that bridges the two. How do you make a formal-looking brochure without a script typeface? Try moderately sized, light serif type on a dark background with ornaments. Though these are stereotypical examples, the students developed a sense of how to make the world see what they wanted it to see, despite working within tight constraints. Art direction transcends constraints; in fact, it thrives within them.

Poorly designed, well art-directed

Do an image search for the term “happy birthday.” You’ll find some of the most horrendous design crimes ever committed: Exceedingly offensive color schemes. Repulsive typography. Clip art graveyards.

Yet, they all get the point across: Fun, celebration, and happiness. Most are poorly designed, but we all intrinsically know how to art direct a birthday card. It’s no coincidence that they all gravitate toward similar color palettes, typography, and messaging—if you can even call it that. The obvious joyful art direction all but dictates the design elements. Design fundamentals like grid systems and the Golden Ratio aren’t exactly household terms, but most people implicitly understand art direction.

Happy BirthdayFig. 2 The design makes my eyes bleed, but the art direction is spot on. 

On art directors

The widely varying role of “art director” adds to the confusion around the difference between art direction and design. At one extreme, some agencies hire art directors who are terrible at design but understand it well enough to give direction to designers. On the other hand, some agencies have “art director” as the next logical pay grade in the path to become an experienced designer. Most workplaces are somewhere in between.

Many smaller agencies don’t employ an art director for many reasons. That fact misleads us into thinking that art direction is an optional part of the creative process. However, the opposite is true. Art direction is so crucial that it is never skipped, only inadvertently and subconsciously performed by designers who often aren’t ready for that type of responsibility.

In their excellent book Art Direction Explained, At Last!, Steven Heller and Veronique Vienne distill the job of an art director:

Art directors must do one fundamental activity: they must ‘direct.’ If they fail to do this, they are not art directors. While this should not imply that art directors must exhibit arrogance or rigidity, it does mean that they have ‘the divine right of expertise.’ The art director may not always have the final say… but he or she should remain the ultimate arbiter of art and design… The first rule is making decisions, the second is making the right decisions…

“Every art director should start with the belief that his or her job is to lead not follow, direct not be directed, and be as great as possible and not settle for the line of least resistance.”

Look and feel

I was once part of a design process where several designers pitched independent concepts to the same client. Built on a freelance model, we made our process non-hierarchical—more collaborative than competitive—but we often lacked a cohesive vision on each project.

Each designer was responsible for the art direction and design (not to mention creative direction, a separate topic entirely) of our respective comps. As a young designer, I had a strong grasp of the elements needed to compose an appropriate design: Color, typography, layout, and the like. But I lacked the experience to be a good art director, especially to art direct myself. Without an art director to oversee my work, I produced well-designed pieces that were poorly art directed.

Many consider “look and feel” to be synonyms instead of complements, treating them interchangeably. Creating a design is creating the “look.” The “feel,” however, warrants specific attention from a seasoned art director to ensure that the message isn’t compromised.

A rejected compFig. 3 Thank goodness the client had the wisdom to reject my comp. While the design may be well-executed—ample typographic hierarchy, harmonious color schemes, strict grid, dynamic composition—the art direction isn’t quite appropriate for this nonprofit. It’s too trendy, the hero piece in the header drives home an awkward point, and the paint splatters really have nothing to do with the brand. 

The New York Times website has the same art direction today as it had in 1997: Minimal and unobtrusive, it allows the reader to objectively interpret the stories with little influence from the visuals. The design may have evolved over the years, but the art direction persists. When I asked former NY Times Design Director Khoi Vinh about it, he emphasized the need to update the design while keeping the art direction peripheral:

Once a month, once a week, even once a day is a rate that humans can sustain. That’s not the case anymore; digital publishing happens as quickly as it can, as often as it can, constantly. That’s not a human schedule, that’s a machine schedule, and it makes excessive art direction economically untenable.”

NY Times website in 1997 and 2010Fig. 4 As the minimal art direction has remained constant, the New York Times design has been updated over the years to adapt to the changing need of its readers. 

Valuing moments

We’re not art directing any more than we used to. Steven Hay’s article, Art Direction on the Web applies just as much now as it did six years ago. But, we are paying attention to how we’re saying what we want to say at a more granular level. We’ve all but perfected the art of designing templates—that is, designing the framework around what we want to say—but we’re still relearning how to design pages and create moments. In his 8 Faces interview, Ian Coyle says:

I realised the power of actually creating a moment: a moment to pause, a moment to read, a moment to reflect. In any song—in any piece of art—you can’t have all high notes. You need to have moments when people can listen to it or get excited. Even moments of silence.”

This is where art direction thrives: deciding which moments to scream from the mountaintops and which moments to keep as secrets.

Done right

We’ve defined art direction, but what does it look like in practice? It’s quite compelling when you find a piece where the story and design support each other and allow the concept to shine through. Though few and far between, great art direction and design on the web isn’t unattainable.

LaunchlistFig. 5 Launchlist: a winning combination of art direction, copy, and design. 

Consider Launchlist, a “one stop website checklist” you can use to make sure your website launches go smoothly. The space shuttle launch metaphor informs us of the decisions behind the feel, the look, and the messaging. The sky-like backdrop and slow-moving clouds aren’t an arbitrary (or gimmicky) choice. The interface’s metallic color scheme suggests a physical console. Clever yes/no sliders instead of checkboxes feel like you’re completing a process rather than toggling a default browser element. Status messages, including “launch not advisable” or “go for launch” reinforce the simulated mission control environment. All of the details elevate the experience.

This is a great example of art direction, in that it engages our imagination. If we can do that for anyone that interacts with what we create, we’ve done much more for them than we could have hoped.

Changes lives

When my grandfather died, I wrote about it. I wanted to share my memories of his life. I considered the art direction, the mood of what I wanted to say: Reflective, somber, reverent. I wanted to create a digital memorial.

I have a system for my site—strict templates that limit much flexibility—so I worked within those constraints. Instead of creating large tabloid-esque headlines like I normally do, I set this headline moderately in small caps and increased the amount of space around it. I didn’t need to do anything drastic with colors, layout, or imagery. I simply modified my design in subtle ways to accommodate the change in this post’s art direction.

I didn’t just want to change the design for its own sake. I wanted my readers to understand how special my grandfather was to me. I wanted to convey my thoughts and feelings in a compelling way, and to change their lives, even if in a small way. I wanted them to empathize with me, to be a part of the moment with me. Art direction, not just design, is what made all the difference.

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article by Dan Mall | alistapart.com

Design Criticism and the Creative Process

Design Criticism and the Creative Process

At a project’s start, the possibilities are endless. That clean slate is both lovely and terrifying. As designers, we begin by filling space with temporary messes and uncertain experiments. We make a thousand tiny decisions quickly, trying to shape a message that will resonate with our audience. Then in the middle of a flow, we must stop and share our unfinished work with colleagues or clients. This typical halt in the creative process begs the question: What does the critique do for the design and the rest of the project? Do critiques really help and are they necessary? If so, how do we use this feedback to improve our creative output?

The Importance of Brand Recognition

Many business owners think that salesmanship and marketing are enough to succeed in business. Bzzzt! Wrong answer! There’s another level to which all businesses should aspire: Creating a brand.

Marketing’s ‘Big Bang’ Is On The Way

There are some huge technological changes coming down the line that haven’t quite hit the marketing and media industry as yet. However, like massive waves a long way out at sea – they are on the way. Think about the effects of the ‘cloud’, or in other words, the limitless amounts of storage space that the web provides and the speed at which people are filling it up with personal information, creating scrapbooks about every tiny aspect of their lives for clever folk to analyse and decipher.

United Way Community Campaign Video

This, it was recognized that the while they have been active in the community for over 73 years, their was still public confusion as what the organization. Through a process of Brand Foundations (carried out by Hugh Ruthven of Intuition Brand Planning) and consultation, it was suggested that the United Way produce a short community campaign video, for use on television as well as online, that would help the community see the United Way as the community leader that it is.

The task of completing the task fell on the shoulders of the creative team at BONE Creative (Jason Dauphinee, Shon Taylor) and Island Industrial FX (Simon Game, Dakota Jones & Denver Jackson). As with any advertising project, one of the main questions was, “how to we attract the attention of our target market?”. Our creative solution was to write, direct and produce a video that could speak to the community in a voice that was not institutional or preachy. The video needed to be something that the average viewer could relate too. In the end, the development and creation of the campaign took about a 2 weeks, from initial concept and writing to final editing.

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